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Patients

Arizona Priority Care opened its doors for business in Chandler, Arizona in October 2011. Most are not aware that we are part of a much larger organization – Heritage Provider Network (HPN). Our parent company has been a pioneer in healthcare delivery for over 30 years, primarily in California and New York. Now, part of the Arizona community, we follow the expertise and leadership of physicians that understand today’s changing healthcare landscape.

We are afforded the guidance of our affiliated medical groups and networks who have already paved a path through the sometimes confusing healthcare arena. This benefits not only us, but the customers we serve in the following ways:

  • Streamlined referral process handled by local physicians
  • Expedited claims processing
  • Local customer service representatives to assist you
  • Development of our Senior Advantage program to get to know you as an individual
  • Use of our Urgent Care center at a lower co-payment

Affirmative Statement About Incentives:

  • Utilization Management (UM) decision making is based only on appropriateness of care and service existence of coverage
  • The organization does not specifically reward practitioners or other individuals for issuing denials of coverage or service care
  • Financial incentives for UM decision makers do not encourage decisions that result in under-utilization

Patient Resources

Alzheimer's Association – Learn about the signs, symptoms, stages, diagnosis, and research progress, treatment and care of Alzheimer's disease and dementia. 602-528-0545 Get support from the 24/7 hotline at 800-272-3900. www.alz.org

Area Agency on Aging - Maricopa Residents www.aaaphx.org

  • 24-hour Senior Helpline 602-264-HELP(4357)
  • Arizona links – aging & disability resource center
  • Benefit assistance
  • SAIL – Senior Adult Independent Living – helps individuals to continue living at home by providing needed assistance with daily living activities.

Pinal and Gila Counties AZ - Pinal-Gila Council for Senior Citizens 520-836-2758 or 800-293-9393 info@pgcsc.org & www.pgcsc.org

Adult Protective Services - 877-767-2385

Arizona Advanced Directive Registry Office of the Secretary of State, http://www.azsos.gov/adv_dir/ Arizona Life Care Planning Information and Documents, or the Office of the Attorney General, www.azag.gov/life_care/LCP_Packet.pdf

Arizona Braille & Talking Book Library – 602-255-5578

Arizona Commission for Deaf & Hard of Hearing – 602-542-3323

ALTCS experts – ALTCS is an acronym for the Arizona Long Term Care System. This is a state-administered Medicaid plan for AZ residents who lack the financial means to pay for long term care. http://www.azahcccs.gov AZ Long Term Care Systems: 602-417-6422, Medicaid – 602-417-6400 http://www.azahcccs.gov/applicants/application/