Utilization Management Information

• Upon request, you may obtain a free copy of the actual benefit provision, guideline, protocol, or other similar criteria on which an approval or denial decision was based by calling Arizona Priority Care at (480) 499-8720 (TTY 711)
• Additionally, any Provider may contact the Physician who reviewed any specific approved or denied referral determination directly by calling (480) 499-8720 (TTY 711)
• Business hours: Monday to Friday – 8:00 AM to 5:00 PM

Affirmative Statement About Incentives

• Utilization Management (UM) decision-making is based only on the appropriateness of care and service existence of coverage
• The organization does not specifically reward practitioners or other individuals for issuing denials of coverage or service care
• Financial incentives for UM decision-makers do not encourage decisions that result in under-utilization